Your options are listed below Eurostar claims page:
- 60-119 minute delays: 25% of the value of the affected leg (30% if compensation by e-voucher)
- 120-179 minute delays: 50% of the value of the affected leg (60% if compensation by e-voucher)
- Delays of 180 minutes or more: 50% of the value of the affected leg (75% if compensation by e-voucher)
Why you may not receive compensation
If your train was cancelled and you did not travel, please see How can I get a refund for train cancellation? for information on requesting a refund.
If your delay was caused by a planned disruption or the use of an emergency timetable, compensation is not available. You may not be compensated for delays caused by factors beyond the rail industry's control. However, each company's policy may differ, so it's best to check with them directly.
To learn more, click on the Railway Company link below. If you're not sure who your Railway is, check your ticket details.
Learn more about each carrier's terms:
