Câu hỏi thường gặp

Booking my tickets

• Can I register to book on your website?
• What should I do if I haven’t received my tickets in more than 24 hours?
• How do I find the best prices?
• How can I book a train ticket?
• Is my booking confirmation required for travel?
• Can I buy a ticket for another person?
• Is it worth to book my tickets separately?
• How do e-tickets work?
• Where is my booking confirmation email?
• Do I need to print my tickets?
• Is it worth to wait and book my tickets together?
• Which trains can I book?
• What travel insurance do we offer and how do I make a claim?
• How will I receive my tickets?
• Which are the advantages of booking flexible tickets?
• What happens if I haven’t received my tickets?
• Can I book my tickets by phone?
• Can I book bus tickets using your website?
• What happens if I lose my tickets?
• Can I book my tickets once inside the train?
• How many passengers can I book at once?
• Are my details safe?
• What should I do if I get the “no solution” screen?
• Can I book ferry tickets using your website?
• Can seniors get any discounts or special fares?
• How can I change the language on the website?
• Why should I book with RailClick?
• Can we get a special price if we are a group?

  you can book for up to 9 passengers at a time and in the case of Deutsche Bahn, you can book up to 5.

  If you are more than 9 passengers (or 5 in case of Deutsche Bahn), please contact us through the contact form and we'll give you the best group price.

  In addition, group conditions may change depending on the train operator.

  Learn more about these carrier's terms:

  Trenitalia

  Renfe

  Thalys

  SBB

  ÖBB

• When do cheap tickets become available?
• How do I change my personal details?
• Can I book a seat?
• How can I receive my tickets if I have entered the wrong email address?