Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my Eurostar ticket?
• Will Eurostar compensate me if my train is delayed?
• Do I get a refund from Eurostar if my train is canceled?

• How can I cancel my Eurostar ticket?

  Cancellations are subject to the fare type chosen, and your options are listed below:

  • Full-Flex: These tickets can be cancelled free of charge before and up to two months after departure if unused.
  • Semi-Flex: Unfortunately, these tickets cannot be cancelled or refunded.

  Your options for compensation on the Eurostar claims page are listed below:

  • 60-119 minute delays: 25% of the value of the affected leg (30% if compensation by e-voucher)
  • 120-179 minute delays: 50% of the value of the affected leg (60% if compensation by e-voucher)
  • Delays of 180 minutes or more: 50% of the value of the affected leg (75% if compensation by e-voucher)
• How can I change my seat reservation with Eurostar?
• How can I change my Eurostar ticket?
• How long does it take to receive a refund from Eurostar?
• What happens if I miss my connection due to a delay with Eurostar?
• What happens if I miss my Eurostar train?
• What should I do if there is a strike with Eurostar?