If you lose your connection during the payment process, please contact us through the contact form to find out if your payment has been made and if the tickets have been issued.
- What can I do if I have been charged but I haven't received my tickets?
- Why is my payment rejected?
- Can I get an invoice for my tickets?
- How do I find out if my booking has gone through?
- Can I get a VAT invoice?
- Why do you charge a booking fee?
- What should I do in case the connection is lost during the payment process?
- How can I change the default currency?
- What forms of payment can I use?
- Why my PayPal payment is not working?
- What should I do in case the payment isn’t successful during the booking in the payment gate step?
- Which system does RailClick use to prevent fraudulent use in case of theft or loss of the card?