Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my Eurostar ticket?

• Will Eurostar compensate me if my train is delayed?

  Eurostar claims page:

  • 60-119 minute delays: 25% of the value of the affected leg (30% if compensation by e-voucher)
  • 120-179 minute delays: 50% of the value of the affected leg (60% if compensation by e-voucher)
  • Delays of 180 minutes or more: 50% of the value of the affected leg (75% if compensation by e-voucher)

  Why you may not receive compensation

  • If your train was cancelled and you did not travel, please see Do I get a refund if my train is cancelled? for information on requesting a refund.
  • If your delay was caused by a planned disruption or the use of an emergency timetable, compensation is not available. You may not be compensated for delays caused by factors beyond the rail industry's control. However, each company's policy may differ, so it's best to check with them directly.
• Do I get a refund from Eurostar if my train is canceled?
• How can I cancel my Eurostar ticket?
• How can I change my seat reservation with Eurostar?
• How can I change my Eurostar ticket?
• How long does it take to receive a refund from Eurostar?
• What happens if I miss my connection due to a delay with Eurostar?
• What happens if I miss my Eurostar train?
• What should I do if there is a strike with Eurostar?